Frequently Asked Questions
General FAQs
How do I book a tour with Lewenei Tours and Safaris?
You can book directly through our website by filling in the booking form.
Can I customize a tour or itinerary?
Absolutely. We offer private and custom or tailor trips. You decide where to sleep, flights and even visit areas.
What if I need to cancel or reschedule my trip?
Yes, you can cancel or reschedule your trip. We won’t charge you anything.
Is it safe to travel with Lewenei Tours and Safaris
Absolutely. We guarantee safety and ensure that your experience with us is the best you have ever had. Our guides and the places we visit guarantee safety.
Do you offer support during the trip?
Yes. We will support you in all that you need, as agreed upon in the travel package. We keep our words
Are flights included in the trip packages?
This depends on the travel package. We offer flights as you request or in luxury packages. Please check on each package if flights are included.
Booking & Cancellation FAQs
How do I modify my booking?
If you want to modify, you will let us know and we will plan accordingly.
Can I cancel my trip after booking?
Yes, you can but at a reasonable time. This will make sure that everything goes well and your experience will not tanish.
Are last-minute bookings allowed?
Yes.
Can I add extras after booking?
Yes, but at a reasonable time to reduce logistics and planning issues.
Policies & Safety FAQs
Is it safe to go on safari in East Africa?
Yes. Safaris are conducted in regulated parks with trained guides, strict safety protocols, and controlled wildlife encounters.
Are your safari guides professionally trained?
All Lewenei guides are licensed, experienced, and trained in wildlife behavior, first aid, and emergency response.
What safety measures are in place during game drives?
Clients stay inside vehicles unless permitted, follow guide instructions, and use well-maintained 4×4 safari vehicles.
What happens in case of a medical emergency?
Guides carry first-aid kits and emergency communication. Evacuation procedures and nearby medical facilities are pre-planned.
Do I need travel or medical insurance?
Yes. Comprehensive travel insurance covering medical evacuation is mandatory for all guests.
What health precautions should I take before travel?
We recommend consulting your doctor regarding vaccinations and malaria prevention before arrival.
Are safaris suitable for elderly travelers?
Yes. Lewenei offers private and tailor-made safaris designed for comfort and accessibility.
What wildlife safety rules must guests follow?
Never approach wildlife, feed animals, or exit the vehicle without guide approval.
On the Trip FAQs
What should I pack for my safari?
Pack lightweight neutral clothing, a hat, sunscreen, sunglasses, insect repellent, comfortable walking shoes, and a light jacket for early mornings.
What time do safaris usually start and end?
Game drives often start early in the morning and late afternoon when wildlife is most active. Exact schedules depend on your itinerary.
How much luggage can I bring?
Most safaris allow one medium suitcase or soft bag per person. Fly-in safaris have strict weight limits which we confirm in advance.
What meals are provided during the trip?
Meals are included as stated in your itinerary. Special dietary requirements can be arranged if shared before travel.
Is drinking water provided?
Yes. Safe bottled or filtered drinking water is provided throughout the safari.
Can I charge my phone and camera?
Yes. Most safari vehicles and lodges offer charging points, though power availability may be limited in remote areas.
Will I have mobile network or internet access?
Mobile network is available in towns and some lodges. Wi-Fi may be limited or slow in remote parks.
Will I have mobile network or internet access?
Mobile network is available in towns and some lodges. Wi-Fi may be limited or slow in remote parks.
What happens if weather affects the itinerary?
Safaris operate year-round. If weather affects an activity, your guide will adjust the schedule to ensure safety and the best experience.